Select the appropriate category name to expand it. Navigate to Setup > Service Desk > Categories. See Account Unique Code for more information. If yes, your network team will need to authenticate your company's domain name. Set up a category dropbox emailĬategory dropbox emails need to be set up individually for each category or subcategory you want a specific dropbox for.ĭetermine whether you want your category dropbox name to contain your company's domain name. Use an email alias with your own domain suffix (requires domain verification)

Use any unique alias chosen by you, with a.

You can use an SWSD dropbox alias automatically generated by SWSD, or, you can customize the alias to: This feature allows you to send emails to a dedicated category-based email address, for example, instead of the more generic category dropbox emails helps automatically identify the incident category, priority, assignee, and other field content. In SolarWinds Service Desk ( SWSD), category dropbox emails allow you to set an email to- or from-address based on the category associated with incidents.

Dropbox customer service email